Refund & Cancellation Policy

Free trial

Every new SmileDesk clinic gets 30 days free. No card is required to start. If you don't pick a paid plan by day 31, the app stays available but read-only until you subscribe (no data is lost).

Annual subscription

SmileDesk is billed annually per clinic. When you subscribe, the full annual fee for your chosen plan is charged.

7-day money-back window

If you cancel within 7 days of your first paid charge, we refund the full amount, no questions asked. Write to support@poruz.com from the email address on the clinic's account.

Cancellation after 7 days

You can cancel any time from your dashboard. The Service stays active until the end of the billing period you already paid for — you keep every day you paid for. No prorated refund after the 7-day window.

Renewal

The subscription renews automatically on the anniversary date. You'll get a reminder email + WhatsApp 7 days before renewal so you have time to change your mind. If your card / UPI mandate fails on renewal day, we retry up to 4 times over 7 days (dunning). If none succeed, the clinic moves to a read-only grace period for another 7 days, then to suspended.

Upgrades and downgrades

Upgrading mid-cycle (e.g. Starter → Professional) charges the prorated difference immediately. Downgrading takes effect at the next renewal — you keep the higher tier until then.

WhatsApp usage

Every plan includes unlimited WhatsApp messaging through your own WhatsApp Business number — confirmations, reminders and invoice PDFs all count against no meter and never trigger overage. There's nothing to refund on the messaging side.

What we don't refund

• Fees paid for months already elapsed.
• WhatsApp overage that was actually delivered.
• One-time onboarding / migration fees, once the migration has started.
• Fees paid to Meta (for WhatsApp) or to Razorpay (for payment processing) which are pass-through.

Data export before cancellation

Before cancelling, export your data from the dashboard (patients, invoices, clinical records, inventory — all as .xlsx). We keep your account in read-only mode for 90 days after cancellation so you can still export; after that, the data is permanently deleted per our privacy policy.

How to request a refund

Email support@poruz.com from the email on the clinic's account. Include:

• Clinic slug / subdomain (e.g. sunrisedental)
• Owner name
• Reason (optional but helps us improve)

We aim to process valid refund requests within 5 business days. Money reaches your account per Razorpay's usual refund timelines (5–7 business days for cards; 1–3 for UPI).